Privacy Policy | Your Rights & Choices

Introduction and Scope

This Privacy Policy governs the collection, processing, and protection of personal data when you visit our website dedicated to Singapore city tours and economic exploration experiences. We are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This policy applies to all visitors, users, and customers who interact with our website and services related to Singapore tourism and educational tours.

Data Collection and Processing

We collect various types of information to provide and improve our Singapore tour services:

Personal Information: Name, email address, phone number, nationality, and travel preferences when booking tours
Technical Data: IP address, browser type, device information, and website usage patterns
Booking Information: Tour selections, payment details, special requirements, and travel dates
Communication Data: Messages, inquiries, feedback, and support interactions
Marketing Data: Newsletter subscriptions, promotional preferences, and engagement metrics

We process this data based on legitimate interests, contractual necessity, and your explicit consent where required. Data processing occurs for service delivery, customer support, website optimization, and marketing communications with your permission.

Purpose of Data Usage

Your personal data is utilized exclusively for the following purposes: facilitating tour bookings and reservations for Singapore experiences, providing customer support and assistance throughout your journey, processing payments and managing financial transactions securely, sending relevant communications about your bookings and Singapore travel information, improving our website functionality and user experience, conducting market research to enhance our tour offerings, and ensuring compliance with legal obligations and safety requirements for international tourism.

                We never sell, rent, or share your personal data with third parties for their marketing purposes without your explicit consent.
            

Your Rights Under GDPR

As a data subject, you possess comprehensive rights regarding your personal information:

Right of Access: Request copies of your personal data and information about how it's processed

Right to Rectification: Correct inaccurate or incomplete personal information

Right to Erasure: Request deletion of your personal data under certain circumstances

Right to Portability: Receive your data in a structured, machine-readable format

Right to Object: Oppose processing based on legitimate interests or direct marketing

Right to Restriction: Limit how we process your personal data in specific situations

Data Protection and Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes encrypted data transmission using SSL certificates, secure server infrastructure with regular security updates, access controls limiting data access to authorized personnel only, regular security audits and vulnerability assessments, data backup and recovery procedures, and compliance with international data protection standards. We maintain physical, electronic, and procedural safeguards that meet or exceed industry standards for data protection.

Data Retention and International Transfers

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Booking information is typically retained for seven years for accounting and legal compliance purposes. Marketing data is kept until you withdraw consent or request deletion. When transferring data internationally for tour coordination with Singapore-based partners, we ensure adequate protection through standard contractual clauses and verify that recipients maintain appropriate security standards equivalent to GDPR requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website performance, and provide personalized content. Essential cookies are necessary for basic website functionality, while analytics cookies help us understand user behavior and improve our services. Marketing cookies may be used with your consent to display relevant advertisements and track campaign effectiveness. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Policy Updates and Amendments

This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through prominent website notices or direct email notifications to registered users. We encourage regular review of this policy to stay informed about how we protect your personal information. Continued use of our website after policy updates constitutes acceptance of the revised terms.